The real power of technology

Wikipedia never ceases to amaze me. It has fundamentally changed the world. Together with Google, Wikipedia has changed the process of finding information: Type what you are looking for into Google and chances are you will end up at Wikipedia.

I particularly like how this little visualization came about, as the author explains: 

I was listening to writer Clay Shirky talk about cognitive surplus – the idea of spare brainpower in the world’s collective mind just sitting there waiting, wanting, to be harnessed. He had a stand-out statistic that snagged my mind. I thought I would visualise it.

I don't understand why more complex organizations don't try to emulate Wikipedia. They organize information in blogs and decks, and via press releases and archived email. This wasn't intuitive before, and it's even less so in the post-Wikipedia world we live in. An entire generation will enter the workforce in the near future and the "search + wiki" model is the way they have always found information.

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Dissecting the menu

Puzzles, anchors, stars, and plowhorses; those are a few of the terms consultants now use when assembling a menu (which is as much an advertisement as anything else). “A star is a popular, high-profit item—in other words, an item for which customers are willing to pay a good deal more than it costs to make,” Poundstone explains. “A puzzle is high-profit but unpopular; a plowhorse is the opposite, popular yet unprofitable. Consultants try to turn puzzles into stars, nudge customers away from plowhorses, and convince everyone that the prices on the menu are more reasonable than they look.”

I originally found this over at Boing Boing. It's an insightful look at the information architecture of a restaurant menu. Given the rise of grid-based CSS layouts, I wonder if there are some insights here that might be able to be adapted to the web, and how well they might translate. I'm particularly curious if there's a way to reorganize the menus on Seamless Web that would substantially change consumer behavior. It would be an incredible exercise to actually test different a few menu structures for a site like Seamless Web. Instead of hiring a firm or team to come up with "the design" it would be intriguing to develop several designs at once, based on different strategies, and test them live on random samples in order to determine which one has the most effective impact on purchasing behavior. While this kind of testing might seem intuitive to some, it happens far less often than you might imagine.

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Testing, testing, no one's there

We've known how to test TV and print for years, but when it comes to digital we just pretend like we don't know how or that it's too expensive. We do know how. We just choose not to. Why? (Hint: It's not because it's too expensive either.)

It would be really nice to test iterations of a website or application on a sample that was statistically significant. And you don't need pay a firm tens of thousands of dollars to do that kind of work. There are desktop applications like Silverback that do a lot of the work for you. All you've got to do is get a few people in front of a computer and test whatever it is you've created. You could find 30 people in your target demographic and pay them $100 each, for a total cost of $3,000, and gain real insight into how your information architecture and user interface work. More importantly, you'll find out what parts of your overall user experience are completely flawed.

The reason we don't do this kind of testing as a matter of practice in digital is because creatives don't want to change their designs. They don't like agile and iterative development – which is something that really doesn't exist for TV or print. If you spend a bucket of money on a TV spot and it turns out to be terrible, you fire the agency that made it. You can't rearrange all the elements in the shot. On the web, however, it may be as easy as chaining a few lines in a CSS template.

At the very least, more web developers and agencies should be using things like Five Second Test to get some idea around how people actually interact with your site, application or digital experience. I absolutely love the idea of a simple, five second test as a way to gain insight into what parts of a design are most memorable. Too often creatives run wild creating concepts where the only one's who "get it" end up being people who have spent the last six weeks engulfed by it. And it's easy to sell a product team on that kind of work, because they live and breathe it day in and day out. But when consumers actually have to use it… well, if it can't pass a five second test, you're probably doing it wrong.

Designing a more semantic web

feedly organizes your favorite sites into a fun, magazine-like start page.
based on Google Reader and Twitter.

So, this is something that flew under my radar. Probably because I only switched to Firefox recently. Before that I was using combination of Camino and Safari. Now that Firefox is my main browser, I’ve been playing around with a number of plugins.

Feedly is particularly interesting to me because it doesn’t require a login of any kind. It uses existing logins for services such as Google Reader and Twitter without actually asking for them. Since it’s a plugin, it delgates login authority to the browser itself. It organizes your information and presents it to you in a more aesthetic way than Google Reader might. It also does a number of other things, such as integrating with Twitter and providing a persistent sharing tool across all pages that lets you share content and find similar content. It’s smart, too. It makes pretty good recommendations based on the content you’re looking at. If you’re looking at a list of Photoshop tutorials, for example, it will recommend other sites that people have recently liked or shared in Google Reader as suggestions.

There is also something compelling about Feedly’s information architecture. They way everything is laid makes it feel considerably different from the format of most blogs. Feedly is designed to be used to aggregate information from separate sources, but I’d be interested to see what a version of Feedly looks like which can dissect and reorganize information from a single source. As we move into a more semantic web infrastructure, that’s probably not far off. I’d love to see what a site like CNN look like when you can pipe it into an application that can reorganize it in any number of ways.

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